| Rockwell Collins Ascend™ International Trip Support feedback team consults with the client after the trip has been completed to obtain vital information regarding the accuracy, performance and delivery of all products and services used during the trip. |
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Feedback
We have a long history of managing a proactive quality assurance program called Feedback. In practice, our feedback team proactively solicits information from flight crews, schedulers and dispatchers on the performance of our flight operations personnel, agents and providers around the world. Full-time customer service representatives in the Houston, TX contact pilots and/or operations employees post-trip and ask specific questions about the accuracy and quality of the services provided. Below is a sample of what may be addressed:
Quality of Service:
- Flight Operations personnel
- Agents / Supervisory Agents
- Handlers, Fuelers, Caterers
- Hotels
- Ground Transportation
- Customs / Immigration
- Security Services
Accuracy:
- Flight Plans
- Weather
- Datalink
Billing and Card Statements
Rockwell Collins Ascend™ Card Services employs a proprietary, simplified Per-Leg Billing system. The all-inclusive pricing and billing model for our flight support fees, third-party fees and fuel eliminates many line item fees typically charged by other providers. Consequently our Per-Leg Billing program, the first of its kind, provides invoices and statements that are far easier to reconcile and process. Our clients appreciate the time saved each day with this system. All Invoices are organized and attached to the trip history in a .pdf file format and always available to clients via secure login at www.FlightManager.com. Likewise, weekly Ascend™ Flight Information Solutions card statements are available to authorized client representatives for viewing or download.
To receive a free demonstration of Ascend™ International's Trip Quote, contact your Regional Account Manager."
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